Terms & Conditions

1. About These Terms

These Terms & Conditions apply to the use of the Careacquire HoundGo website and the submission of service enquiries.

Separate Service Terms may apply to confirmed dog walking and home visit arrangements. Where applicable, those Service Terms will provide additional information about the delivery of our services.

These terms do not guarantee that any service will be available or that an enquiry will result in a confirmed booking.

2. About Our Website

Our website provides information about dog walking and related home visit services available in Birmingham.

Information on the website is provided for general guidance. Service availability, arrangements, duration and pricing may depend on the individual requirements of each dog and owner.

We aim to keep website information accurate and up to date, but we do not guarantee that every page will always be complete, current or free from errors.

3. Service Enquiries

You may submit an enquiry through our website or contact us directly using the details provided on our Contact page.

When submitting an enquiry, you agree to provide information that is accurate, complete and not misleading.

You should inform us of any relevant information about your dog, including information that may affect walking arrangements, home visits or the safety of the dog, the owner or our team.

4. Booking Confirmation

Submitting an enquiry does not automatically create a confirmed booking or an agreement to provide services.

A booking is only confirmed after the relevant arrangements have been discussed and agreed by both parties.

A free initial meet & greet is required before a booking can be confirmed. Availability is subject to review and confirmation.

We reserve the right to decline an enquiry where the requested service is unsuitable, unavailable or cannot be provided safely.

5. Pricing and Quotes

Any prices displayed on our website are guide rates provided for information only. They are not automatically binding quotes or guarantees of the final service price.

The final price may depend on factors including:

• The type of service requested.
• The agreed walking or visit duration.
• The number of dogs involved.
• Additional dogs from the same household.
• The agreed frequency and booking arrangements.
• Any additional requirements discussed in advance.

A tailored quote will be discussed before the relevant arrangement is confirmed.

6. Payment Arrangements

Payment is arranged through a third-party payment provider at the agreed time.

Our website does not provide an automatic checkout or immediate payment process for submitting a service enquiry.

Payment details, payment timing and any applicable charges will be communicated as part of the agreed service arrangements.

Third-party payment providers may apply their own terms, privacy policies and payment processing requirements.

7. Customer Responsibilities

Customers are responsible for providing accurate and relevant information about their dog and the requested service.

Customers must:

• Provide accurate contact details.
• Provide relevant information about their dog.
• Tell us about known behavioural or safety concerns.
• Provide clear instructions for any agreed home visit activities.
• Ensure that access arrangements are accurate and suitable.
• Notify us of changes that may affect an agreed booking.

Failure to provide relevant information may affect whether a service can be provided or continued.

8. Website Use

You agree to use this website lawfully and responsibly. You must not use the website:

• For unlawful, fraudulent or misleading purposes.
• To submit false or inaccurate information.
• To interfere with the operation or security of the website.
• To introduce malicious software or harmful code.
• To attempt to gain unauthorised access to any part of the website.
• To misuse contact forms or communication facilities.

9. Website Content and Intellectual Property

Unless otherwise stated, the content on this website, including text, branding, graphics, layout and other materials, belongs to or is used by Careacquire HoundGo with appropriate permission.

You may view and use the website for personal and legitimate informational purposes.

You must not reproduce, copy, modify, distribute or commercially exploit website content without prior written permission, unless permitted by applicable law.

10. Website Availability

We aim to keep the website accessible, but we do not guarantee that it will always be available, uninterrupted or free from technical faults.

We may update, suspend, restrict or change parts of the website when reasonably necessary, including for maintenance, security or operational reasons.

11. Links to Third-Party Websites

The website may contain links to third-party websites or payment providers.

These websites are operated independently from Careacquire HoundGo. We are not responsible for their content, availability, security, terms or privacy practices.

You should review the applicable terms and privacy policies before using a third-party website or payment service.

12. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy.

Information submitted through the website may be used to respond to enquiries, discuss service requirements, manage bookings and communicate with customers.

Please do not submit unnecessary sensitive information through website forms.

13. Liability

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by law, we are not responsible for loss or damage resulting from:

• Incorrect or incomplete information supplied by a customer.
• Misuse of the website.
• Issues arising from third-party websites or payment providers.
• Temporary website unavailability or technical interruptions.
• Events outside our reasonable control.

Any liability relating specifically to the delivery of dog walking or home visit services will be addressed under the applicable Service Terms and relevant legal requirements.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, legal requirements or business arrangements.

The updated version will be published on this page . You should review this page periodically for any changes.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights that may apply.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact Careacquire HoundGo using the details below.