FAQ

We provide dog walking services in Birmingham, including one-to-one walks and small-group walks.

We also offer agreed pop-in home visits for dogs who need practical support and companionship at home.

Our services are available within Birmingham, United Kingdom.

Please contact us with your location so we can review whether your requested arrangement is within our service area.

Our dog walking services start from 30 minutes.

Longer walks, including 60-minute arrangements, can be discussed when reviewing your dog's needs and availability.

Yes. Private one-to-one walks may be arranged for an individual dog.

Arrangements for multiple dogs from the same household can also be discussed in advance, subject to suitability, availability and agreed charges.

Yes. Our small-group walks are designed for suitable, well-socialised dogs.

A maximum of four dogs is permitted per walk, including additional dogs from the same household.

Collection and drop-off arrangements can be discussed during the enquiry and meet & greet process.

The practical arrangements must be agreed in advance and are subject to availability and safety considerations.

Yes. Pop-in home visits provide practical support and companionship for dogs while their owners are away.

Available support may include:

• Home check-ins.
• Feeding according to the owner's instructions.
• Providing fresh water.
• Basic companionship.
• Puppy toilet breaks.
• Older dog check-ins.
• Rest-day check-ins for dogs who need to remain at home.

No. We do not provide medication administration or medical care as part of our stated home visit services.

We also do not undertake activities that may present avoidable risks to the dog, the owner or our team.

You can submit an enquiry through our Book a Walk form or contact us directly by telephone or email.

Please provide relevant information about your dog, preferred service, location and requested schedule.

No. Submitting an enquiry does not automatically confirm a booking.

Our team will review your requirements, discuss the arrangements and provide further information before a booking can be confirmed.

Yes. A free initial meet & greet is required before a booking can be confirmed.

This allows us to discuss your dog's routine, requirements, requested service and practical arrangements.

The meet & greet may include:

• Discussing your dog's routine and requirements.
• Reviewing the requested service.
• Discussing collection and drop-off arrangements.
• Reviewing relevant safety information.
• Confirming details before the first booking.

Yes. Regular weekly or monthly arrangements can be discussed.

Walking duration, frequency and pricing are considered according to your dog's needs and the agreed schedule. A tailored quote will be provided before confirmation.

One-off and ad-hoc bookings can be requested, subject to availability and confirmation.

Please provide as much notice as possible so that we can review your request and discuss suitable arrangements.

No. Prices displayed on the website are guide rates provided for information only.

The final price will be discussed through a tailored quote based on the agreed service and arrangements.

Regular weekly or monthly pricing is discussed according to the walking duration, frequency and agreed schedule.

We do not apply a fixed weekly price automatically. A tailored quote will be provided after discussing your requirements.

Our website does not provide an automatic checkout or immediate payment process when you submit a booking enquiry.

Payment is arranged through a third-party payment provider at the agreed time.

Payment arrangements, including the payment timing and applicable amount, will be discussed and agreed before the relevant service is confirmed.

Payment is arranged through a third-party payment provider at the agreed time.

Additional charges may apply when more than one dog from the same household is included in an arrangement.

Any additional charges will be discussed as part of the tailored quote and agreed before confirmation.

Please provide relevant information that may affect the suitability or safety of the requested service.

This may include:

• Your dog's age and general routine.
• Behavioural information.
• Known triggers or safety concerns.
• Walking preferences and requirements.
• Relevant information about interactions with other dogs.

Not every dog will be suitable for a small-group walk.

Suitability will be discussed during the enquiry and meet & greet process, taking account of the dog's behaviour, requirements and practical safety considerations.

Please explain your dog's requirements when submitting your enquiry.

We will review the information and discuss whether an appropriate arrangement can be provided safely and reasonably.

We do not undertake activities that may present avoidable risks to the dog, the owner or our team.

If a requested activity is unsuitable or cannot be carried out safely, we may decline or modify the arrangement.

Please contact us as soon as possible if you need to cancel or reschedule a booking.

You can contact our team by telephone, email or another communication method agreed with us.

The following cancellation charges apply to confirmed bookings:

• 48 hours or more: No cancellation charge.
• 24–48 hours: 50% of the full agreed service price.
• Less than 24 hours: 100% of the full agreed service price.
• No-show: 100% of the full agreed service price.

Please refer to our Cancellation & Refund Policy for further information.

Rescheduling requests can be made by contacting our team as early as possible.

Changes are subject to availability and confirmation. Late changes may be treated as cancellations where the original booking cannot be rescheduled.

Refund eligibility depends on the circumstances of the cancellation, the payment status and the applicable cancellation arrangements.

Please review our Cancellation & Refund Policy or contact us for further information.

You can contact us using the following details:

Telephone: +44 121 507 9971

Email: service@careacquirehoundgo.com

Yes. If you have questions about our services or are unsure which option may be suitable for your dog, please contact our team before submitting an enquiry.

Please contact us as soon as possible and provide your name, your dog's name and the details of your booking.

We will review your request and discuss the available next steps.

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Please avoid including unnecessary sensitive information in website forms or ordinary email messages.