Privacy Policy

1. Who We Are

For the purposes of applicable data protection legislation, CAREACQUIRE LTD is responsible for deciding how and why your personal information is processed in connection with this website and our services.

Our trading name is Careacquire HoundGo.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details provided at the end of this policy.

2. Information We Collect

We may collect information that you provide directly to us, including when you complete a form, send an email or contact our team.

Personal Information

• Full name.
• Email address.
• Telephone number.
• Preferred contact method.
• Information included in your enquiry or message.
• Preferred contact time, where provided.

Dog and Service Information

When you enquire about our services, we may collect information necessary to review your requirements, including:

• Your dog's name.
• Requested service type.
• Preferred walking duration and schedule.
• Collection and drop-off information.
• Information about your dog's routine and requirements.
• Relevant behavioural or safety information provided by you.
• Information required to discuss home visit arrangements.

Please only provide information that is relevant and necessary for your enquiry or service arrangements.

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website tools and settings in use.

This may include:

• IP address.
• Browser type and device information.
• Operating system.
• Pages visited and approximate usage information.
• Technical logs and security information.

The information collected will depend on the technologies installed and enabled on the website.

3. How We Use Your Information

We may use your information for the following purposes:

• Responding to enquiries and questions.
• Reviewing your dog walking or home visit requirements.
• Discussing availability and service arrangements.
• Arranging a meet & greet.
• Preparing and communicating a tailored quote.
• Confirming and managing agreed bookings.
• Communicating about changes, cancellations or rescheduling.
• Providing customer support.
• Processing and managing relevant payment arrangements.
• Maintaining website security and preventing misuse.
• Complying with legal and regulatory obligations.
• Improving the operation and content of our website.

4. Lawful Bases for Processing

We process personal information using one or more lawful bases available under applicable data protection legislation.

Taking Steps at Your Request

We may process information when necessary to respond to your enquiry or take steps at your request before entering into a service arrangement.

Contractual Necessity

Where a service arrangement has been agreed, we may process relevant information to manage and provide the agreed service.

Legal Obligations

We may process information where necessary to comply with applicable legal, accounting, regulatory or other obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, such as managing enquiries, maintaining website security, handling complaints and improving our services.

Where we rely on legitimate interests, we will consider the impact on your rights and interests.

Consent

Where consent is required, we will request it in an appropriate manner. You may withdraw consent where processing is based on consent, although this will not affect processing carried out before withdrawal.

5. Information About Dogs

We may need information about your dog to assess whether a requested service is suitable and to discuss practical arrangements.

You should avoid providing unnecessary medical or sensitive information. If relevant information is required for safety, please provide only the information necessary for us to review the service request.

We do not provide medication administration or medical care as part of our stated home visit services.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business or provide requested services.

These may include:

• Website hosting and technical service providers.
• Email and communication service providers.
• Booking or enquiry management tools, where used.
• Third-party payment providers, where relevant.
• Professional advisers where reasonably necessary.
• Authorities or organisations where required by law.

Third-party providers may process personal information in accordance with their own privacy policies and contractual obligations.

7. Third-Party Payment Providers

Payment for agreed services is arranged through a third-party payment provider at the agreed time.

We do not operate an automatic payment checkout through the website for submitting a service enquiry.

Where a third-party payment provider is used, payment-related information may be processed directly by that provider.

We recommend reviewing the relevant provider's privacy notice before making a payment or providing payment information.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, preferences and performance.

Some cookies may be strictly necessary for the website to operate. Other cookies may require your consent, depending on their purpose and applicable law.

Further information is available in our Cookie Policy.

You may be able to manage cookie preferences through your browser settings or the cookie consent tools provided on the website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, reporting and dispute-resolution requirements.

The length of time information is retained depends on factors such as:

• The nature and purpose of the information.
• Whether an enquiry or service arrangement remains active.
• Whether we need to maintain records for legal purposes.
• Whether a complaint, dispute or other issue is ongoing.
• Applicable legal or regulatory retention requirements.

When information is no longer required, we will take reasonable steps to delete it or dispose of it securely, subject to any legal retention obligations.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should avoid sending confidential information through unsecured communication channels or including unnecessary sensitive information in website forms.

11. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

The safeguards used may depend on the provider, the destination country and the legal requirements applicable to the transfer.

12. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have rights in relation to your personal information, including:

• The right to request access to your personal information.
• The right to request correction of inaccurate information.
• The right to request erasure of your information.
• The right to request restriction of processing.
• The right to object to certain processing activities.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

These rights do not apply in every circumstance and may be subject to legal exceptions.

13. How to Exercise Your Rights

To make a data protection request, please contact us using the email address provided in this policy.

We may need to request additional information to verify your identity and protect personal information from unauthorised disclosure.

We aim to respond to valid requests within the timeframe required by applicable law.

14. Direct Marketing

We will only send direct marketing communications where we have an appropriate lawful basis and, where required, your consent.

You can ask us to stop sending marketing communications at any time by contacting us or using an available unsubscribe option.

Service-related communications, such as booking updates and responses to enquiries, are not necessarily marketing messages.

15. Children's Information

Our website and services are intended to be used by adults making enquiries about dog walking and home visit arrangements.

We do not knowingly request unnecessary personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review the situation.

16. Links to Other Websites

Our website may contain links to third-party websites, including payment or service providers.

We are not responsible for the privacy practices, content or security of external websites. You should review the privacy policy of any third-party website you visit.

17. Automated Decision-Making

We do not intend to make decisions producing legal or similarly significant effects about customers solely through automated processing or profiling.

Service enquiries and arrangements may require human review and communication with our team.

18. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can review and respond to your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Website: https://ico.org.uk/

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, legal obligations or data processing practices.

We recommend reviewing this page periodically to remain informed about how we handle personal information.

20. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.